May Day & Attractions in Vancouver Transcend Language Barriers

May 1st, 2010

An attractions tour day leads to fresh and blossoming understanding of a new culture and country. Here, Host-to-Host blogger Helena Kaufman out with a new Canadian last month. Sightseeing added a lifetime of value to the simple joy of Vancouver’s annual and breathtaking blossoms. (Burrard Street Sky Train station, just across from the Hyatt downtown)

Wendy 251

JUNE 2 update:  To answer your questions on who the smiling and international face of Vancouver  is in our  ‘place holder’ picture for the May Post while it underwent some fixin’,  let me now expand:

She is one of the wonderful new friends I have met in the course of working with professional people seeking cross cultural understanding and better grasp of every day English in conversation and real life situations. To facilitate both fun and adaptation, we take field trips and count the entire city’s hospitality offerings as part of our curriculum.

Here, pink cherry blossoms begin the spiral of  blooms spring brings to the Lower Mainland, and welcome her family as new official Citizens of Canada. Yet more quality people who have come with education, a family, great intentions and positive outlook. All are ready to contribute to their new home and in fact have already begun work at the entry level possible for them, despite being several notches down from their expertise and capability. In addition this snap was taken on a day of rest between the volunteer jobs they have undertaken.

Why are new immigrants volunteering? For meaningful contact and to contribute with their appreciation for supports they have experienced in their process of resettlement.

They are motivated to improve their communication skills. To learn more about their culture through direct experience of those already living in it. And, they have chosen to honour the citizens that made this country what it is – the seniors who worked, served, built and educated the society they now live in.

Adaptation to a new culture brings a lifetime of learning, reward and sacrifice. I am happy to have shared this one positive face with the world as a reminder of the human connection and the hard work and dedication to communication success that goes on, well past the time inked stamps dry and paper is filed.

Isn’t it time you invited Hospitality Ambassador’s to enhance your team’s learning so that they can show the best and most memorable experiences to your guests, confidently?

Red Mitten Mass Appeal Replaces White Glove Service

February 9th, 2010
There are 3 days left before the 2010 Olympics officially open. Announcements come to me all a-Twitter and countdown posts pop up on Facebook . Below, an email I received as a customer of The Bay, one of the official Olympic sponsors.Since my formal step into the hospitality suite of services, I’ve credited my early experience in retail at The Bay as teaching me the power of customer service in converting intention to income. I worked there from my teens through my university years. Much has changed over time, but effective communication and customer service continues to yield results.

Coming Together on the West Coast

I arrived in Vancouver about the same time the city won its bid to host the 2010 Winter Olympics. In that time, The Bay, the world’s longest continuously running corporation, was sold, two times, to American firms. Still, it has been one of the most visible standards of national pride in the city.Why? Because of bright shiny stuff in the store and-the gloves.

While white glove service is emblematic of and elite effect, a pair of red mittens at and affordable $10 is accessible to all.

The hospitality of a hand extended in cozy warmth, in a spirit raising, nationally promoted red colour, shouts out a fashionable  and seasonably appropriate “Canada in da house”

Sales at the virtual Olympic village market of pins, mascots, hoodies, jackets, mitts and more have exceeded ‘blue sky’ projections by 400% daily. “Each day is our best day yet” sales reps said in interviews on Canada’s national radio station, CBC. The morning shows, and news slots  in Vancouver tracks the trends, traffic news and reports on how our snow is holding out on the mountains.

In two days, the Olympic flame will pass within 4 blocks of my office. Hospitality will be visually transmitted across Canada and the world as red mittens waving a welcome in sharp contrast to the white snowsuits and white gloves of the torch bearers (including Governor Arnold Schwarzenegger). The retail giant’s slogan ‘we were made for this” will be enacted on the streets by virtue of the cheering crowds welcoming all.

Recruited to participate in hospitality by choice and by smart business response, hoteliers, restaurateurs, guides and the every day folks on the street will answer the most important question:  What are we made OF?

How do you think we are doing?

Get your Olympic
mittens before
they’re gone!

Wear your heart on your hands.
Show your Canadian pride by wearing a
pair of Vancouver 2010 Red Mittens.
Yes

Three Countries 1st Winter Swoosh at 2010 Olympics

February 3rd, 2010

Pakistan, Ghana and the ” Snow Leopard” and Cayman Islands are participating for the first time in a winter Olympics.  They are doing it in Vancouver in 2010.

For more mentions of  the Afric participation in Olympics and sport in Canada, and our neighbours to the south see:     http://www.theafronews.ca/2010/01/31/2067/

Off to get media accreditation and to access inside views of the welcome event that dominates our city and this site, during these fast paced moments in history.

January Showers Bloom 2010 Olympic Flowers in Vancouver

January 16th, 2010

On day 28 of the Olympic countdown clock to the 2010 Winter Games, I found myself striding  across the plaza in front of the Vancouver Art Gallery (VAG) on Georgia St.  The day’s downpour didn’t dampen spirits, nor the confidence that snow will be stacked and ready to go in time for all the competitions.

In the meantime, who could resist feeling cheerful on seeing this artful and bright wrap being installed on VAG???

Image captured and sent to me by Grace Cuenca, a Vancouver based poet and photographer.

RainVAGwrap

Did you know? VANOC, the Vancouver Olympic Committee has 1,400 full time workers, 2,000 temporary workers and 25,000 volunteers gearing up to greatness in organizing and staging the games.

HELENA Kaufman is an experienced trainer, writer and speaker dedicated to helping individuals and corporate teams improve their business writing and conversation confidence in their workplace and personal communication.

33 days ahead, 5 years back – Olympic countdown

January 10th, 2010

How I got to within 33  days of  the 2010 Winter Games.

The Winter Olympics loomed large, yet still distant when I arrived in Vancouver about five years ago from the Prairies. Like most folks here, I came to reinvent myself.

Peak performance in the change TO  communication instructor and coach FROM event planner, trade show producer and publicist with major business writing and marketing smarts – took as long as the training period between the games. And it required an Olympian effort.

The critical conditioning piece wasn’t the language, license, tax or citizenship barrier. It was the local culture and my personal mindset.

A return to home base – the convention, trade show and hospitality industry was what I needed to provide strengthening on a familiar playing field. So, when the education contract I had come for concluded, I took temporary work with BBW International. It let me morph – temporarily – back from Business English Communication instructor of young adult Asian professionals from Japan, Korea, Taiwan, China and Thailand – to my first passion – service in the events and hospitality industry.

A cold call phone campaign towards new connection, had everyone point to the capable and reputable hands of Lois Jackalin, of BBW International’s Vancouver office. The company was dedicated to supplying temporary staff to the events industry. BBW matched temp staff  in both temperament and skills with clients’ needs. The work included:

**  Staffing positions at trade shows, conventions, events

**  Experiential marketing

**  Complete box office management

All new to me. I had been the GO TO organizer. Now, one resume and one good meeting later, I was ‘home’ in a new market. The advantages will soon be apparent. I reported for duty at 6:15 a.m for my first assignment to register attendees at a major food show.

Once past BBW International’s thorough Vancouver staff screening, insurance bonding and orientation process, I found myself a member of a special kind of professional corporate corps Different skills and experiences, same desire to help delegates and represent clients well.

What was in it for me?

Having been in the industry since my start as Sales Coordinator of the Winnipeg Convention Centre, in 1978, joining a highly regarded temp work force, in a new city offered advantages:

-  Fresh eyes on the industry

-  Ground up refresher on current and best practices in the service industry

-   Unprecedented and accelerated introduction to management teams, facilities and cultural         factors of both guests and the Vancouver industry

Next up: an interview with Lois Jackalin, Regional Manager, BC. Find out what is business as usual and what special services are being met for the 2010 Vancouver Winter Olympics.

52 Days and Ticking

December 22nd, 2009

Two turquoise obelisks stand silently on the corner of Georgia and Hornby in Vancouver, Canada.  They count down the days, hours and seconds to the 2010 Winter Olympics, in lively blue dynamic digits.

On Feb 12, 2007, about  2,000 people gathered at noon on a Monday, to unveil the clocks. There are two, as one is dedicated to the Paralympic Winter Games just 28 days later.

Three metres wide and  more than six metres high, they weigh 1,170 kilograms. Created by Swiss luxury watchmaker Omega, the Official Timekeeper of the Vancouver 2010 Olympic and Paralympic Winter Games, the clocks were produced in cooperation with Vancouver-based Karacters Design Group. The precision timekeeping combines with public art.

Time has flown since the erection of that clock. Being a denizen of downtown – living and working just minutes walk from the clock and glancing at it almost daily – time has passed, if not audibly, then very vividly visually. This has  inspired both anticipation and panic. It’s not always that we are so graphically in sync with an entire city – our futures bound together.

The city’s preparations seem to be accelerating as we hurtle towards welcoming the world. And on the stroke of that cue of the clock, we come to an interview with an agency whose purpose is to manage the details that defray some of that time bound stress of events.

Olympian Effort with 64 Days to Go in 2010

December 9th, 2009

Vancouver prepares to meet the world and British Columbia’s welcome is being warmed up by our Tourism, Hospitality, Meeting & Convention industries.

People converging on this west coast Canadian geographic jewel will enjoy what locals have access to year round. Hosting visitors, will be the tremendous people and the services they provide through hospitality and event planning efforts.

Come behind the scenes in this blog. Discover the people dedicated to creating a memorable and satisfying experience for guests, delegates and exhibitors. We’ll look at the people, properties and programs gearing up for the 2010 Olympics and every other day of the year.

Is this YOU?

Are you a planner of events, a venue manager, a culinary creator, human resources facilitator?

Then we want to hear from you! We want to profile your work, your ideas and your story.

What challenges have you encountered and what solutions have you crafted?

Next UP:  Temporary, yet stellar solutions. The people power behind BBW International, Vancouver’s office.

Stay tuned.

Helena Kaufman